Order Hints

Order Hints

Order Process

  • After placing your order on shop.hinsang.com.hk, the customer will receive a email in one business day concerning the order status. If no email is received, you may contact us by emailing to shop@hinsang.com.hk or calling at 2798 9901.
  • If an email is failed to deliver due to incorrect information inputted by the customer, Hin Sang Hong Company Limited, we will accept no liability.
  • All product prices are subject to change without prior notice.
  • All product prices listed are in Hong Kong dollars.
  • All product images are for reference only. The appearance of actual products shall prevail
  • Once the order has been confirmed, we will not accept any requests for return, refund or changes in order.
  • Our company shall endeavor to ensure that the description and price of products on this website are up-to-date and reserves the right to change the prices without prior notice.
  • Our company shall endeavor to ensure stock availability of products. If we are unable to provide certain products due to unavailable stock, we reserve the right to refuse your order.
  • If we are unable to provide any products or services of your order, we will inform you by phone or email and arrange refund.  
  • Hin Sang Hong Company Limited reserves the right to refuse any orders with incomplete or false information.
  • Under general circumstances, if you are unsatisfied with your purchased product, you may contact us within 7 days of receipt of order. Late notice will not be accepted. The customer should provide legitimate reason in order to request for a refund.
  • Some of the products in this website are not managed by Hin Sang Hong Company Limited. If you have purchased these products and are unsatisfied with them, you may contact us within 7 days of receipt of order. We will then process according to the individual supplier’s return or exchange policy.
  • In the event of any disputes, Hin Sang Hong Company Limited reserves the right of the final decision.

            Contact information:
            Tel: (852) 2798 9901
            E-mail: shop@hinsang.com.hk
            Address: Unit 1213-15, 12/F, Seapower Tower, Concordia Plaza,
            1 Science Museum Road, Tsim Sha Tsui, Kowloon
            Business hours:  Monday to Friday (excpet public holidays)
                                           9am to 12:30pm, 1:30pm to 6pm


Payment


Alipay
On the payment section of this website, select the option “Alipay”, then follow the relevant instructions to complete payment.


Wechat Pay
On the payment section of this website, select the option “Wechat Pay”, then follow the relevant instructions to complete payment.


PayMe
On your mobile phone, click the following link or scan the following QR code, to connect to Hin Sang Hong Company Limited’s business account. Then proceed with payment.
Please provide proof of payment (screen cap of transaction record) by email to shop.hinsang.com.hk for verification.



Faster Payment System (FPS)
You may transfer payment to our company’s account by FPS via online banking or your choice of mobile phone apps.
Please provide proof of payment (screen cap of transaction record) by email to shop.hinsang.com.hk for verification.

  • FPS ID:6117 1280 (Hin Sang Hong Company Limited)
  • Default bank: HSBC

Bank transfer
Please provide proof of payment (images of ATM advice/ deposit receipt/ online transfer record/screenshot) by email to shop.hinsang.com.hk for verification.

  • Name of account: Hin Sang Hong Company Limited
  • HSBC:  588-336362-001


Delivery/Pick-up Service

Delivery (Hong Kong Only)

  • We offer free delivery for purchases over HK$500.
  • For orders under HK$500, a delivery charge of HK$100 per each order shall apply.
  • Delivery service is limited to certain Hong Kong regions only, and not applicable to remote areas (Ma Wan, Tung Chung, airport, etc.), outlying islands and buildings without elevators.
  • Delivery service is available from Monday to Friday, except on public holidays.
  • Each order is applicable to one single delivery location only.
  • When delivery service is selected, delivery is generally arranged within 7 business days after confirmation of order. We will inform the customer of the delivery date by email or by phone.
  • Delivery time is an estimate only. If the delivery time should be changed, we will inform the customer accordingly. The customer cannot request to cancel the order.
  • In case of typhoon, rainstorm warnings, special weather conditions, or special traffic conditions that might cause delay in delivery, we will reschedule delivery.  The customer cannot request to cancel the order.


SF Express / EF Locker Paid by Recipient (Hong Kong Only)

  • The customer may opt for SF Express or EF Locker service and contact the service provider by themselves. All relevant charges are to be paid by the customer.
  • When SF Express / EF Locker services is selected, please note that the customer should be responsible for all postal risk (including delay, damage, loss or theft damage etc.). We will not be responsible for the above matters.


Self Pick-up

  • When delivery service is selected, delivery is generally arranged within 5 business days after confirmation of order. We will inform the customer of the pick-up date by email or by phone.
  • Pick-up time is an estimate only. If the pick-up time should be changed, we will inform the customer accordingly. The customer cannot request to cancel the order.
  • In case of typhoon, rainstorm warnings, special weather conditions, or special traffic conditions that might cause delay in pick-up, we will reschedule the pick-up date. The customer cannot request to cancel the order.


            Pick-up Location A
            Address:
            5/F, Block A, Sha Tin Industrial Centre, Yuen Shun Circuit,
            Shatin, New Territories, Hong Kong
            Business hours:  Monday to Friday (excpet public holidays)
                                           9am to 12:30pm, 1:30pm to 6pm


            Pick-up Location B
            Address:
            Unit 1213-15, 12/F, Seapower Tower, Concordia Plaza,
            1 Science Museum Road, Tsim Sha Tsui, Kowloon
            Business hours:  Monday to Friday (excpet public holidays)
                                           9am to 12:30pm, 1:30pm to 6pm

WhatsApp for enquiry +852 9745 6450
Email for enquiry shop@hinsang.com